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To deliver assessment tax bills to property owners latest by 15 January (for the first half of the year) and 15 July (for the second half of the year).
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To prepare the rental agreement within 14 days from the issuance of the rental offer.
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To process the Business Premise and Non-Risk Billboard Licences and inform the results immediately or within 1 day from the receipt of the application provided all documents are complete.
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To process the licence to operate entertainment spots/ entertainment licence and the licence with high risk will be forwarded to the Licensing and Enforcement Committee Meeting and to inform the results within 1 week after the meeting.
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To provide the complaint feedback to the complainant within one ( 1 ) week from the complaint date.
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To approve rental of Bera District Council equipments within one (1) week from the application date.
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Responsible to overcome problems pertaining to health nuisance within 3 days.
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Responsible to carry out prevention programmes for vector borne diseases within 7 days.
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To collaborate with the District Health Office to eradicate Dengue Fever cases/outbreak within 24 hours.
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To investigate on public complaints within 2 days upon receipt of the complaint and send feedback at least within 7 days after the investigation is carried out.
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To carry out inspections to upgrade the cleanliness of food premises to a minimum required point of 70% for each food premise; carried out 3 times a week.
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To approve the landscape plan applications within 25 days.
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To approve the provision of floral arrangement services within 3 days.
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To issue cheque payments no later than 14 days from the receipt of complete claim forms.
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To ensure the annual financial statements are prepared in accordance with the accounting standards which are received no later than 30 April the following year.
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To submit all payment claims from contractors to the payers within 1 week.
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To resolve compound applications within 10 minutes.
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To resolve claim applications for confiscated items within 30 minutes.